Frequently Asked Questions

How do we go about booking our holiday?

You can either give us a call on 017687 79455, send us an email to sally@sallyscottages.co.uk or book online by clicking here.  

How do we pay?

We ask for a deposit of a third to be paid upon booking with the balance being due six weeks in advance.  If we are less than six weeks away from your arrival, you will be asked for the full amount.  You can pay by cheque or by card.  Cheques are to be made payable to Sally Ltd and sent to us at Wallthwaite, Troutbeck, Penrith, Cumbria, CA11 0SX.  If your holiday is less than six weeks away, we ask that you pay by card rather than cheque.  You can pay by card either online or by telephone.  There is a 2.5% charge for credit card bookings, no charge if you pay by debit card.  Once the deposit has been received, we will send you confirmation back. 

Do you charge a damage deposit?

All our bigger properties (sleep 8 and more) charge a damage deposit which is cashed and then returned to you in the fortnight after your holiday (minus any damages or additional cleaning).  There is a damage deposit charged for some of our smaller cottages – please check individual cottage details for this. 

Can we provisionally book a holiday?

We can hold a booking for up to three days while waiting for a deposit cheque to come through.  If we get another enquiry during this time, we will contact you to make sure that you are able to come.  

Do we need insurance?

We do not provide holiday insurance at Sally’s Cottages so we recommend that you get insurance just as you would if you were going on holiday abroad. 

What happens if we need to cancel?

If you cancel your holiday we cannot return any money received from you unless we manage to re-book the cottage.  If the cottage is re-booked at a discount, then we will send back money received from you minus the discount.  We will also take a £30 cancellation fee from any money received.  Your money will be sent back to you once the new booking has been paid for in full (i.e. six weeks before the holiday). 

Can we transfer our booking?

Once a cottage has been booked, we cannot transfer your booking unless by prior permission from the original cottage owner.  If you’d like to transfer to a different cottage or a different date, your original booking will be cancelled (see above question) and a new booking set up. 

Do you provide linen?

All the cottages we let provide bed linen and the beds are made up for you.  Most of the cottages do not provide towels so you need to remember to bring these with you.  A few cottages do provide towels – so please check the individual cottage descriptions. 

Can we bring our dog with us?

A lot of the cottages we let are pet friendly – some are restricted to one, two, or three dogs.  Please check with the individual cottages for further information.  There is an additional £15 charge per dog at all the pet friendly cottages. 

Can we borrow a high chair and cot?

Most of the cottages have a high chair and a travel cot for you to borrow but please double check first.  You need to bring bed linen for the travel cot. 

Where to we pick up the keys?

We will send you full instructions regarding where to get the keys upon receipt of final payment. 

What time can we arrive at the cottage?

Each cottage has a different arrival and departure time.  This will be written on your confirmation letter but you can also find this out by checking the individual cottage details. 

What happens if there is a problem at the cottage?

We will send you contact information for the owner of the cottage who should be contacted in the first instance.  If you can’t get hold of them, you can always give us a call.

Can a cottage accommodate any additional people?

We cannot accommodate additional people from the stated maximum at each cottage.  None of the cottages can accept caravans or camping.  With the larger properties, we ask that there are no parties that include more than the stated maximum – even if the additional people are staying elsewhere.

How do the area guides work?

The area guides give an indication which area a cottage is nearest to.  It doesn't necessarily mean that the cottage is actually in the area itself.  To find out exactly where the cottage is, you can either search via the "Explore Our Cottage Map" section or have a look at the directions within the description of the cottage itself. 

Sally's Cottages: Terms & Conditions

A full set of our terms and conditions can be found at www.sallyscottages.co.uk/booking-terms-and-conditions