Simon
- The picture is not an accurate representation. It appears to show the cottage in a standalone location when in actual fact it is surrounded by several other properties which all share the courtyard for access and parking. When I arrived there were six other vehicles parked in the courtyard and most of them didn`t move throughout my stay. The outlook from the front of the cottage was of parked vehicles! The shower was weak and tepid. There was no TV signal, or if there was there were no instructions on how to operate the TV. A miserable three nights spent watching old DVD`s! When I tried to report the problems I discovered there was no mobile phone signal which resulted in aimlessly driving around in the dark trying to find one. Some of the cooker hobs are woefully inefficient and the oven door will not close properly - I had to sit in a chair leaning against the door and use the grill setting to get it up to temperature, and even after that it started to cool down again. The cottage is clean and well presented but in terms of amenities and facilities I have stayed in better youth hostels, and that was 25 years ago!
Published on: 26 December 2020
Sally's Cottages, 
Hello Simon, thank you for taking the time to write a review - I'm really sorry to hear that you encountered some issues during your stay. I really appreciate your feedback becuase it's given me a chance to look into everything. I can see that you phoned us shortly after your arrival, in order to report an issue with the TV signal and request some bin bags. The team did try and call you back, as well as email you, several times to try and offer their assistance but weren't able to get through. One of the team did drive from Keswick to Wythop Mill and dropped off some bin bags, I hope they helped - I believe you were out at the time. I'm really sorry that we couldn't help with the TV but we wouldn't arrange remedial work without speaking to our guests first, just in case they are shieling. Had I known about the issue with the oven then I would, of course, have been happy to help - I'm sorry you had trouble with it. I have contacted the owner to make sure this is looked into. I do hope that despite these issues, you still managed to enjoy your break. The location is idyllic, isn't it? Just perfect if you enjoy exploring and getting out for some great walks. I hope you will plan a return visit to the beautiful Lakes soon.
