Routen House reviews

Routen House reviews verified by reevooReevoo

Photo of Routen House
Comfort and Equipment
7.0
Location
9.5
Cleanliness
7.0
Local amenities
7.0
Value for money
7.0
Overall rating
7.5
Scores 7.5 out of 10 based on 4 reviews
Reviews and scores from the last 12 months.
4 out of 10

K

London GB Family
This is an old, remote, tired property in need of complete renovation both inside and out with an overgrown garden. Some rooms unpleasant and unhealthy due to mould and damp. The sitting rooms are not ‘stately’ with faded sofas and an ineffective gas fire.Property not cleaned properly with a dreadful smell in kitchen and lots of flies. Not all radiators working. No blinds in the top bedrooms. Back door lock very difficult to operate. Very disappointing especially as it is in a good location on the Lake convenient for long hikes to Pillar, Steeple etc. The nearest two pubs are at least 3 miles away by car and there are no foodshops nearby. Sainsburys from Carlisle did deliver however. A number of these issues seem to have been the same since 2014 and gone unheeded by the owner or the letting company, although since our complaints we understand some issues were being looked at. We would not recommend either.
Confirmed guest: 16 June 2019
Published on: 30 June 2019

Hi K, thank you for taking the time to write a review.
I'm so sorry to hear that there were a number of issues during your stay. I really appreciate your detailed feedback and can assure you that the owner is looking into it all and addressing things as appropriate.
I hope you can look forward to exploring more of the Lakes soon. If you would like any help choosing a place to stay just get in touch and I'll be happy to offer some suggestions.

9 out of 10

julie

Bolton GB Family
Wonderful setting. The cottage was clean, warm and well equipped. 12 adults thoroughly enjoyed their stay, so much so that we'll be booking again for next year.

One comment from those in our party who arrived in the dark was the minimal signage otherwise it was perfect. We loved it.
Confirmed guest: 01 April 2019
Published on: 02 April 2019

Your stay sounds just wonderful, Julie, I'm so happy! Thank you very much for your feedback about the signage - I will speak to the owner to see if there's a way we can improve on that. I hope that everyone in your party found plenty to do and enjoyed exploring the beautiful area!

10 out of 10

Kim

Sunderland GB Family
Absolutely fantastic place we wanted remote and got exactly what we wanted. I have 4 comments that could maybe improve things for the house. 1 windows to exposed, window in boot room at back door needs curtain or blind up. 2 pathway to door could be better or even paved so you weren’t taking mud into the boot room. 3 when exiting the driveway either the gravel or little curb catches on bottom of car and you feel as though you have ripped the underside of your car off and have to stop on the main road to double check. 4 a key to lock the door from boot room to kitchen. I would love to go back it was a fantastic place.
Confirmed guest: 18 February 2019
Published on: 20 February 2019

Hi Kim, thank you for taking the time to write a review. I'm so pleased you enjoyed your break. It's the perfect place to get away from it all isn't it?
I really appreciate your suggestions for improvement and will make sure they're all looked into, thank you.
I hope you can look forward to exploring more of the Lakes soon.