Adam
York 
Family
- Great location. Cottage had a very handy laundry room which was great for the wet days. Shame to have no logs for the fire when you get in late in the day. Also lots of dog hairs on the rugs and carpets. A better animal specific vacuum required. Power went out too but managed to get the electrics back on so may need a check from an electrician of the whole circuits. Would consider again purely for the location
Published on: 31 October 2020
Sally's Cottages, 
Hi Adam, very many thanks for taking the time to leave your comments. I'm pleased to hear you had such a great time! I’ve spoken with the owners about the issues you’ve raised, and they’re sorry to hear that you found dog hair on the rugs and carpets. They have spoken with their cleaning team about this, so that these points can be addressed. The owners have also advised that the wiring in the property is all new, and the modern trips can be very sensitive, which is great in terms of safety, but I’m sorry to hear that you had to work out getting the power back on during your break. This can be affected by the weather too of course. We’re always happy to help deal with any concerns during your stay, so we would absolutely have been able to get somebody out to take a look at this during your break if necessary. Please always feel free to give us a bell. Whilst some of our cottages are able to provide logs for the fire, it’s not something that we are able to provide for Rose Cottage (Portinscale). Whilst it is stated on our website that logs aren’t provided, we will look at amending the wording of this to make it clear that you’ll need to pick up logs on your way to the cottage. Luckily there are lots of shops not far from the property that sell logs, kindling, firelighters and matches!
It really is a great location, isn't it? Here's to getting away from it all more often!
