- Very disappointed with our stay here. On arrival it had not been cleaned, pet hair on carpets, bedding and cushions, large amounts of dead insects and cob webs throughout the barn. Could not contact the owners but had good communication with Sally's cottages who sent a cleaner which was still not done at a high standard.
Published on: 12 August 2017
Thank you for your review from your stay at Stoneygate Barn. We are sorry to hear that there were elements of the cleaning that you felt were not up to standard. Please be assured that the cottage had been cleaned before your arrival. Guests are asked to ensure that pets do not go upstairs and there should not have been any dog hairs on the bedding, as there was clean laundered sheets on the bed. There was no evidence of large amounts of insects or cobwebs throughout the barn when our cleaner visited the property. She also advised that the cleanliness of the cottage was very good. We are happy that we were able to address your initial concerns and would have been happy to discuss any further concerns you had, had you made us aware. The barn is a traditional property and is reflected honestly in our photographs; we are sorry to hear that the property was not the right cottage for you. We hope for your next trip to the Lakes you are able to find something better suited to your requirements.