Highbank reviews

Highbank reviews verified by reevooReevoo

Photo of Highbank
Comfort and Equipment
8.5
Location
10.0
Cleanliness
8.6
Local amenities
10.0
Value for money
8.5
Overall rating
8.1
Scores 8.1 out of 10 based on 8 reviews
Reviews and scores from the last 12 months.
7 out of 10

David

Ely, Cambridgeshire GB Family
A very nice house overall but let down by a few things. Parking and location are excellent.

Main bedroom with super king bed very comfortable but there is no ventilation at all without the window open. This has caused damp issues in the wardrobes which appears to have been sorted out but there is still an unpleasant smell in them. Condensation builds up on the window overnight. Double bed in second bedroom is very uncomfortable.

Kitchen is not the best layout with very little useable work surface.

Although there is a large porch area which is useful for walking storing boots and coats, they will not dry in here during the colder months so need to be taken into the house.

Although there is a garage, there is no access to this. It may be useful to allow access to allow storage of bikes. The cottage page does not specify bike storage so this is a suggestion and not a criticism.

Overall this is a very spacious and comfortable and clean cottage with just a few minor points that we feel are a little below the standard of similar properties where we have stayed previously.
Confirmed guest: 07 November 2020
Published on: 08 November 2020

Hi David, thank you for taking the time to write a review. I'm so pleased you enjoyed your stay, it's a lovely place for a relaxing break isn't it? I'm sorry to hear you felt there was an issue with damp. The property was recently inspected on the back of your feedback but in addition, the owner has also been to visit the property himself. I'm confident everything has been resolved but rest assured, I'll keep a very close eye on things. I'm also very sorry to hear that you found the double bed uncomfortable. The owner checked this during his last visit to the property and whilst he found the bed comfy, he'll be sure to monitor the situation moving forward. Mattresses can be a funny one - what works for some may not for others. I really appreciate your feedback and suggestions for improvement, so thank you. I hope you can come back to explore more of the Lakes soon!

7 out of 10

John

Barton Seagrave GB Family
Just one issue we found with the cottage is that the wardrobes were very cold and smelled of damp, some clothes smelled after a few days.

Also the cupboard on the right as we entered the kitchen also smelled of damp.
Confirmed guest: 17 October 2020
Published on: 19 October 2020

Hi John, thank you for taking the time to write a review. I'm glad you enjoyed your break.
Thanks for letting me know about the wardrobes, they have now been inspected and the issue addressed, so there should be no significant damp issues moving forward. I hope you can come back to explore more of the Lakes soon.

7 out of 10

Allison

Ossett GB Family
Hi, there is visible signs of damp/mould within the property, particularly the front bedroom with the king size bedroom. Fabulous location and the feel of the house and space was ideal for us. Would want to understand that the damp/mould had been treated before returning.
Confirmed guest: 10 October 2020
Published on: 11 October 2020

Hello Allison, Thank you for taking the time to write a review. I'm so pleased you enjoyed your stay. I really appreciate your feedback and suggestions for improvement which have now been looked into and inspected. The owners have been able to remedy this concern and so there should be no significant damp issues going forwards. I hope you will plan a return visit to the beautiful Lakes very soon.