Hall Garth reviews

Hall Garth reviews verified by reevooReevoo

Photo of Hall Garth
Comfort and Equipment
7.0
Location
7.6
Cleanliness
7.7
Local amenities
6.0
Value for money
7.6
Overall rating
7.9
Scores 7.9 out of 10 based on 12 reviews
Reviews and scores from the last 12 months.
9 out of 10

stephen

moreton,wirral GB Family
xcellent except 4 the rain
Confirmed guest: 06 September 2019
Published on: 07 September 2019

Hi Stephen, sorry about the weather but delighted that you loved the cottage!

8 out of 10

Stacey

Stamford GB Family
A lovely spacious cottage in a rural area. The area was quiet and a good base for exploring the lake district. We enjoyed our stay. Only thing that would improve rating are picky things like, a stair gate or 2. Washing up liquid. And we were told we could get in the house at 3pm but it was gone half past by the time the cleaners had left and we could get in. Nothing major, so we would recommend and come again.
Confirmed guest: 30 August 2019
Published on: 07 September 2019

Hi Stacey, many thanks for your comments, I promise I've made a note of them and will investigate further. It's such a lovely cottage isn't it? We would love to see you again!

4 out of 10

Deborah

Basingstoke GB Family
Afraid this property didn't live up to previous reviews for us. It looked clean on the surface, but when you look more closely, it really needs a good spring clean. There was toothpaste spit all over the bathroom walls, and some other unsavoury marks which I cleaned off with wet wipes, crumbs under the sofa cushions, the floor needed vacuuming when we arrived, there are cobwebs in the ceilings, the futon on the mezzanine is filthy and the walls are all marked. The kitchen worktops were also sticky. There's a note asking you to leave the place clean and tidy, but that's not easy when they don't leave any cleaning products for you. However, the cleanliness wasn't the worst thing about this cottage - the beds were. Cheap, lumpy mattresses which meant that none of us slept properly for the week. Such a shame as this could be a really nice property with a bit of love and care. Finally, I contacted the owner the day after we arrived to complain that the bathroom basin was blocked and slow-draining - he said he'd get someone to come and look, but never did.
Confirmed guest: 26 July 2019
Published on: 28 July 2019

Hi Deborah, thanks for taking the time to leave your review. We don't expect our guests to have to clean their properties other than ensuring that they're left in the same state in which they're found, but I'm disappointed to hear that you felt that the cleaning at Hall Garth wasn't up to the standards that we look to maintain. If you'd gotten in touch with the owner, Jonathon, or ourselves at the start of your stay we would have arranged for a cleaner and handyman to visit the property and deal with any issues that you had experienced. Whilst we always aim to resolve issues as quickly as possible, sometimes visits can't always be arranged for the same day, so this must have been the case in regards to the bathroom basin, but I'm really sorry about that.
If you would like any help finding a place to stay for your next visit to the Lake District just get in touch and I'll be happy to offer some suggestions.