Frequently Asked Questions

How do we go about booking our holiday?

You can send us an email at [email protected] or book online.  

How do we pay?

We ask for a deposit of a third to be paid upon booking with the balance being due six weeks in advance. If we are less than six weeks away from your arrival, you will be asked for the full amount. All bookings are also subject to a non-refundable booking fee, which is included in the prices you see on the website.

You can pay by cheque, card or bank transfer. Cheques are to be made payable to Sally Ltd and sent to us at 7 St John's Street, Keswick, Cumbria, CA12 5AP. 

If your holiday is less than six weeks away, we ask that you pay by card rather than cheque - you can pay by card either online or by telephone.  

Payment can also be made by bank transfer and we can provide our bank details on request. Paying by bank transfer is usually free from a UK bank account. If you are paying from abroad then your bank will almost certainly charge you for making the transfer. If you need to pay a damage deposit for your booking then there will be a charge of £25 when we return the damage deposit to your international bank account by bank transfer.

Once the deposit has been received, we will send you confirmation back. 

Please note when making a booking the hirer is entering into a legal contract with the owner of the holiday accommodation. Sally's Cottages acts as an agent on behalf of the owners and administers the bookings and payments on their behalf.

For further information please see our full terms and conditions here

Do you accept short breaks?

Most of our cottages accept short breaks in the low season and then we also have lots of cottages that accept mid season short breaks and some cottages that accept high season short breaks too (especially at the last minute).

A weekend short break includes the Sunday night as well - this is because the cleaners wouldn't be able to come in until the Monday. If you aren't able to stay for the extra night, it does mean that you can leave as late as you like on the Sunday. 

Midweek short breaks usually run from Monday to Friday but if you would like different dates, just give us a call or drop us an email.

Do you charge a damage deposit?

All our bigger properties (sleeping 10 and more) charge a damage deposit that is cashed and then returned to you in the fortnight after your holiday (minus any damages or additional cleaning). There is a damage deposit charged for some of our smaller cottages – please check individual cottage details for this. The damage deposit is payable 6 weeks prior to arrival. If a booking is less than 6 weeks away the damage deposit would be due on booking.

Can we provisionally book a holiday?

We need a deposit payment to secure a booking (or a full payment if it would be less than six weeks until your stay) - I'm afraid that we aren't able to take provisional bookings.

Do we need insurance?

We do not provide holiday insurance at Sally's Cottages so we recommend that you get insurance just as you would if you were going on holiday abroad. 

What happens if we need to cancel?

If you cancel your holiday we cannot return any money received from you unless we manage to re-book the cottage.  If the cottage is re-booked at a discount, then we will send back money received from you minus the discount. We will also take a £45 cancellation fee from any money received. Your money will be sent back to you once the new booking has been paid for in full (i.e. six weeks before the holiday).

Can we transfer our booking?

Once a cottage has been booked, we cannot transfer your booking unless by prior permission from the original cottage owner. If you'd like to transfer to a different cottage or a different date, your original booking will be cancelled (see above question) and a new booking set up. 

Do you provide linen?

All the cottages we let provide bed linen and the beds are made up for you. Some cottages do not provide towels so you need to remember to bring these with you. Please check the individual cottage descriptions to find out whether a cottage provides towels.

Can we bring our dog with us?

A lot of the cottages we let are pet friendly – some are restricted to one, two, three or four dogs. Please check with the individual cottages for further information. There is an additional £20 charge per dog at all pet friendly cottages.

Dogs must be supervised within our properties at all times unless agreed in advance.

Please note that when we state a garden is enclosed this doesn't mean that it is 'dog proof'. Please check with us if you require further details.

Registered assistance dogs are welcome at all of our cottages (except in exceptional circumstances). Please contact us on 017687 80571 or [email protected] so that we can let our cottage owners know and ensure that the property is fully suitable for your requirements.

Can we borrow a high chair and cot?

Most of the cottages have a high chair and a travel cot for you to borrow but please double check first. You need to bring bed linen for the travel cot. 

Where do we pick up the keys?

We will send you full instructions regarding where to get the keys upon receipt of final payment. 

What time can we arrive at the cottage?

Each cottage has a different arrival and departure time. This will be written on your confirmation letter but you can also find this out by checking the individual cottage details. 

What do we need to bring?

Bedding is provided in all our cottages and the beds will be made up for you when you arrive. We will advertise where towels are provided or can be hired from the owner. An initial supply of toilet roll and washing up liquid will be provided but it is a good idea to take a spare supply with you. Where a welcome pack is provided we will advertise this and can usually tell you what is provided if you ring or email us in the office.

What happens if there is a problem at the cottage?

We will send you contact information for the person who you should contact in the first instance. This is usually the owner of the cottage. If you can't get hold of them, you can always give us a call.

Can a cottage accommodate any additional people?

We cannot accommodate additional people from the stated maximum at each cottage. None of the cottages can accept caravans or camping. With larger properties, we ask that there are no parties that include more than the stated maximum – even if the additional people are staying elsewhere.

Can we have fireworks at a cottage?

Many of our cottages are in rural areas with livestock in the surrounding fields so you should always check with us or the owner first. The use of Chinese lanterns is actively discouraged. Fireworks are not allowed at some of our properties however, if you would like to have a firework display during your stay, please call the office and we will check with the owner for you.

What about mobile phone signal?

Due to the rural location of our cottages you may struggle to get a signal on your mobile phone. In some places like Wasdale there is no service at all. Eskdale has a booster mast for the Orange network but the signal is limited for most other providers. Some of our cottages provide a telephone or payphone where the signal is poor. Lake District towns tend to have a reasonable signal outside but you might find the signal disappears once you go inside. For the same reason you might find in some locations that internet and WiFi is limited or slower than you are used to. If you have any concerns please give us a call before you book your cottage and we can discuss your requirements in more detail.

What if I leave something at the cottage?

We will always do our best to return any lost property to you after your visit. However, this is not always possible and we cannot take responsibility for any personal items left at the property.

We charge a small handling fee for returning any lost property, plus postage.

Can I charge my electric car at the cottage?

Some of our cottages have dedicated car charging ports, which you are welcome to use during your visit. If there is no dedicated port, please get in touch to check whether you will be able to charge your car at the property you are staying at. Your damage deposit may be retained if you charge your car without permission from the owner. There are also a growing number of electric car charging stations around the Lake District and Cumbria.

What areas of the Lake District do you cover?

We cover all areas of the Lake District including areas such as Wasdale, Eskdale, Keswick, Cockermouth, RavenglassBassenthwaite, UllswaterBorrowdale, Ambleside and Windermere. We have guides to all the areas where you can find out cottages.

What are Sally's Cottages' Terms & Conditions?

View a full set of our terms and conditions.