- Very cold and damp cottage. Shower broken and not repaired despite it being reported
Published on: 07 January 2021
|Comfort and Equipment|
|Value for money|
|Scores 7.1 out of 10 based on 10 reviews|
Hi Claire, thanks for your review of Crag Lea - it's such a magical place, isn't it! And the garden is absolutely fab!
I'm sorry to hear that you felt that the property wasn't as you would have expected. I have spoken with the owners, and they're actually planning on having the kitchen replaced in 2021! They will also be carrying out some general maintenance on the property in the New Year, so it'll be getting a bit of a refresh.
Crag Lea was actually inspected by one of our team on the morning you arrived at the property - we haven't been able to find mould to the extent that you have mentioned in your review or any wallpaper coming away, however we will certainly keep an eye on this, and we thank you for bringing it to or attention.
I'm sorry to hear that you had trouble with the WiFi and heating during your stay. We are available from 8:30am-9pm 7 days a week, and we would always ask guests to let us know about any issues straight away so that we can do everything we can to resolve this. The heating is set to come on at certain times but guests are able to override this using the boost button. We have mentioned the router to the owners, and they are intending to replace this.
I do hope that we will look forward to welcome you back to the Lake District in the future!
Hi Jules, thank you for taking the time to write a review. I'm so pleased you enjoyed your stay, it's the perfect place to get away from it all isn't it?
The location is simply stunning, just perfect if you enjoy getting out for some good walks. And the cottage is lovely and cosy to come home to after a day out in the fresh Lakes air.
I hope you can come back to explore more of the Lakes soon.
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