North Yorkshire Couple
- The cottage was very damp & cold when we arrived. Thankfully, we had taken our own kindling & firefighters as there were none left for us to light the stove and the newspaper provided was even damp! Overall, the cottage needs some TLC and a thorough clean. We did report the issues and both Sally’s Cottages and the owner responded but unfortunately nothing could be done to resolve the problems already encountered. On a more positive note, the cottage is in a lovely location and we enjoyed our walks at Buttermere and eating out at the Kirkstile Inn at Loweswater.
Published on: 27 December 2020
Hello Sally, Thank you for taking the time to write a review. I really appreciate your feedback and are disappointed that your experience fell short of expectations. We pride ourselves in providing a great holiday and take it very seriously when we get feedback such as yours. When advised of your review the Director of the management company that looks after the cottage told us he will be making a personal visit to the property to ensure appropriate standards are being maintained, and investigate the concerns raised. Thanks for letting us know of the shortcomings and that the owner did his best to rectify them but that is difficult when the issues are experienced on arrival. Given COVID it has been an unusual time with properties standing empty for long periods and in future the owner has assured us that there will be a freshen up clean prior to new arrivals. Anyway we hope to see you again in the near future so you can enjoy those walks and the great food at the Kirkstile. If you choose to stay in the Cottage at Jenkinson Place again we will ensure that there is some vino there for you on arrival to make amends.