Cartref reviews

Cartref reviews verified by reevooReevoo

Photo of Cartref
Comfort and Equipment
8.8
Location
9.8
Cleanliness
8.9
Local amenities
10.0
Value for money
8.8
Overall rating
8.5
Scores 8.5 out of 10 based on 12 reviews
Reviews and scores from the last 12 months.
4 out of 10

Pam

Liverpool GB Family
This was our 4th consecutive stay at Cartref. We were greeted by lots of weeds growing at the front of the house and on entering we noticed the there was no coffee table. In the bedroom the chair was missing and compared to the 1st year we stayed the place seems to have a 'neglected' feel to it. The blinds in the lounge were dusty, the beds and pillows really lumpy and uncomfortable, everyone struggled to sleep. I feel awful leaving this review as Cartref is somewhere we have loved staying for the last 3 years, it really needs some attention for us to consider staying there again, sorry.
Confirmed guest: 20 August 2021
Published on: 28 August 2021

Hi Pam, thank you for taking the time to leave some feedback. I'm sorry to hear that there were a number of issues during your recent stay. You can always contact us here in the office with any problems and we'll do our best to resolve them as quickly as possible. This property has recently been taken over by some brand new owners and they are planning on carrying our some renovations and redecoration as soon as the bookings allow. We are sorry you noticed some issues but we are sure that if you do return again, you will have the most wonderful time.I hope you can look forward to visiting the Lakes again very soon.

10 out of 10

Jennifer

Preston GB Family
Fab holiday. Very well equipped and comfortable house. Perfect size for our family group. Plenty of road parking nearby.

Couple of bits missed on the cleaning (mainly the kitchen chairs) but nothing major.
Beds extremely comfy but the pillows were far too big and firm for my liking.

Excellent central but oddly quiet location.

Thanks
Confirmed guest: 30 July 2021
Published on: 07 August 2021

Hi Jennifer, thank you for taking the time to leave some feedback. I'm glad you enjoyed your stay, it's a lovely place for a relaxing break isn't it?
I'm sorry to hear that some of the cleanliness wasn't up to scratch when you arrived at the cottage. Thank you for bringing it to my attention, I'll make sure it's addressed with the cleaner. I hope you can come back to explore more of the Lakes soon.

10 out of 10

Karon

GB Family
Great cottage and holiday. Would definitely use again.
Confirmed guest: 02 July 2021
Published on: 07 July 2021

Hi Karon, thank you for taking the time to leave some feedback. I'm so pleased you enjoyed your stay, it's a lovely place for a relaxing break isn't it?
Come back any time, you can be sure of a warm welcome.