The cottage was dirty and had a fly infestation. The shower leaked and caused flooding. I would never stay at this property again.
Confirmed guest: 28 October 2019 Published on: 31 October 2019
Hello Abbie - thank you for your review from Birkbank - I am sorry that you encountered these issues during your stay. Please do always feel free to contact me if you have any issues during your stay - I am on hand to help. I am liaising with the owner in regards to your feedback, so that they can take this on board. I am sorry that you wouldn't stay here again, but I hope that you are able to return to the Lake District in the future.
7 out of 10
This cottage is quite nice but really away from everything. The opening and closing of the 2 gates were abit of a hassle as there was 3 cars with us so became a chore. The layout is very nice and the pool table is a nice addition as had lots of fun when in a big group. (11 of us). But the general maintenance wasnt that great. It was clean but when looking up at ceilings etc there were alot of spiders and webs which was off putting. Some of the handles of the ensuites were loose. The electric oven i was told was in working order as i had emailed prior to going for it to be checked but when we came to use it to my surprise wasnt working! So had to use the grill. That was a big let down. But We liked the fact that each bedroom had a shower so there was no waiting around.
Confirmed guest: 15 July 2019 Published on: 16 July 2019
Hi Meena, thank you for taking the time to write a review. I'm glad you enjoyed your break, it's a lovely place to escape from the hustle and bustle for a while isn't it? I'm really sorry to hear about the oven and that there were a few other issues too. I really appreciate your feedback and will make sure everything is addressed, thank you. I hope you can come back to explore more of the Lakes soon.
8 out of 10
Great area , Garden could do with sone attention, lots of pots and crockery . Comfy beds, but on stripping the beds as requested for leaving the mattress covers in 2 rooms were ?Need replacing, Pillows ready for Change in some rooms. Shame the owner doesn’t answer the emergency number provided . We had a shower issue which needed sorting but he never answered our texts or phone call? Let us down a bit.. But I didn’t spoil our short stay
Confirmed guest: 24 June 2019 Published on: 01 July 2019
Hi Amanda, thank you for taking the time to write a review. I'm glad you enjoyed your break. The location is stunning isn't it? Just perfect if you enjoy getting out for some good walks. I'm sorry that you had some issues during your stay and were unable to contact the owner. You can always contact us in the office and we'll do our best to resolve any problems as quickly as possible. I really appreciate your feedback and will make sure everything is addressed. I hope you can come back to explore more of the Lakes soon.