Stony Stratford Couple
- We have stayed at Arcadia on many occasions over the years, but this was our first stay in a couple of years because of Covid. The main attraction for us is firstly the roomy and comfortable, gem of an apartment itself followed by location and then the private car parking space. It is a very good base for walking in the Northern Lakes and generally does not fail to please us.
Disappointingly, this year on entering the apartment it smelt of fish and what could have been cigarette smoke, and was not very fresh or aired at all, especially considering Covid. As we settled in we found that the sink was partially blocked by some horrible smelly gunge, which we spent an hour cleaning out. We were also disappointed to find the dishwasher also smelt very fishy and had not been cleaned through, and we had to spend sometime on this too. The well used oven also needs a good clean or replacing now. The overall cleanliness of the apartment and floors was also disappointing and we felt we ended up leaving it in better condition than when we arrived.
We also found during the week that the drying cycle on the washing machine did not work and this had been noted previously in the 'Visitors Book'. The auto sink plug in the bathroom also kept jamming. So in summary the apartment is getting a little bit rough around the edges and needs some TLC and maintenance.
These issues aside, we still had a very good stay at Arcadia and will return again, but for the premium that is paid now, it should be top-notch!
Published on: 05 October 2021
Hi Yvonne, thank you for taking the time to write a review. I'm glad you enjoyed your recent stay, it must feel like coming home now! It's a lovely place for a relaxing break in the heart of Keswick isn't it?
I'm so sorry to hear that some of the cleanliness wasn't up to scratch on this occasion. Thank you for bringing it to my attention, I'll make sure it's addressed with the cleaners. Thank you for your other feedback too, I'll make sure everything you have highlighted is addressed.
I hope you can plan a return visit soon, you can be sure of a warm welcome.