| Booking Terms and Conditions
1. Contract
Sally’s Cottages is the trading name of Sally Ltd. In these
booking conditions “Sally’s Cottages”, “we”,
“us”, “our”, “the company” and
“the agency” means Sally Ltd.
Sally’s Cottages acts merely as booking agents on behalf
of its owners. The contract entered into is between the owner of
the holiday accommodation and the holidaymaker hereinafter referred
to as "the hirer", “the visitor” or “the
guest”. The contract is effective once the required payment
has been received from the hirer and written confirmation has been
sent by Sally’s Cottages.
2. Your Booking
Please telephone or email to confirm that your chosen property is
available on the dates you require. We can then hold this provisionally
for three days to give you time to send your cheque. If, however,
your holiday is to take place within two weeks of booking, we will
require you to pay by credit/debit card at the time of booking over
the telephone.
Please note your holiday is not confirmed until you have received
written confirmation from Sally’s Cottages and we reserve
the right to refuse any booking before we have issued the written
confirmation.
3. Payment
For reservations made more than six weeks before the holiday start
date this is a deposit of approximately one third of the rental
cost. In the case of bookings made less than six weeks before arrival
full payment is due on booking.
4. Balance Outstanding
The full balance of the total holiday cost is payable to the agency
not later than six weeks before the arrival date and if not paid
the agency reserves the right to cancel the holiday booking, in
which case the deposit will be forfeit.
5. Credit Card Payments
If you pay by credit card Sally’s Cottages will make a charge
of 2% for each payment made this way to recover the credit card
company’s charges to the Company. There is no charge for payments
made by debit card or cheque.
6. Security Fee
A few owners require a refundable security deposit, payable on booking.
Property descriptions indicate where this is due.
Where a security fee has been charged, they will be cashed and
are fully refundable within 15 days after the holiday ends providing
there is no damage (either wilful or accidental), no extra cleaning
is required and everything is as the guest found it.
7. Cancellation
We recommend that you take out holiday insurance in case you need
to cancel. Should you cancel your holiday we can, if requested in
writing, attempt to re-let your accommodation on your behalf. If
successful we will refund any monies paid by the new hirer (please
note this may not be the advertised price, especially if it is a
late booking), less an administration fee of £30. If unsuccessful
all monies paid will be forfeited.
8. Short Breaks
Some cottages offer short breaks over the winter at a fixed price
for either two or three nights. Occasionally short breaks can be
arranged at short notice during the high season (from Easter to
the end of October). Please telephone Sally’s Cottages to
discuss this further – the price at this time (for two or
three nights) is normally three quarters of the full price.
9. Booking alterations by the hirer
Any alterations to a booking by the hirer will be subject to an
administration charge of £30. Any transfer of booking to another
property will be treated as a cancellation of the original reservation
(see clause 7). Any change in holiday dates will also be treated
as a cancellation unless otherwise agreed to by the agency and owner
concerned.
10. Booking alterations by the agency
If, for reasons beyond its control, the agency has to cancel or
alter arrangements made for the hirer, it will make every effort
to offer an alternative property if appropriate/available. If the
alternative is less expensive than the original we will refund the
price difference, if more expensive, we will ask you to pay the
price difference. You must tell us as quickly as possible which
option you wish to take. The options are not available in respect
of minor changes.
If the hirer does not accept the alternative property offered,
the agency will return to the hirer any monies paid whereupon the
agency's liability will cease.
11. Damage or Losses
The hirer is responsible for leaving the accommodation in good order
and in a clean condition. The hirer further undertakes to pay for
any damage or losses incurred during occupation or any extra cleaning
costs incurred. Please report any breakages or damage to the owner
or to Sally Ltd which occur during your stay. A few owners require
a refundable security deposit, payable on booking. Property descriptions
indicate where this is due. The owner reserves the right to repossess
the property if excessive damage has been caused by the hirer or
a member of the party.
12. Numbers in Party/Suitability/Eligibility
The number of persons occupying a property must not exceed the maximum
number stated in the property description unless by prior arrangement.
If it does the owner/caretaker can refuse to allow you to take possession
of the property or make you leave before the end of the holiday.
If this happens we will treat your holiday as cancelled by you and
you will not be entitled to a refund or monies of compensation.
The agency reserves the right to refuse any booking which, in its
opinion, is unsuitable for the property concerned. The person making
the booking must be over the age of 21.
13. Occupancy
Please make a note of the times the cottage is available from as
stated in your confirmation letter.
The accommodation is let within the meaning of paragraph nine of
the First Schedule to the Housing Act 1988 and there is no right
of occupancy beyond the stated and agreed period.
14. Pets
Where pets are permitted in a property, they must not be left unattended
in the house at any time. No pets are allowed in any of the bedrooms
or the furniture of any of the cottages. Please note that some cottages
allow only one dog – please consult the property details for
further information. None of the cottages are able to take more
than three dogs. There is a £15 charge per dog at each cottage
that accepts pets.
Dogs must be under strict control at all times while on the property.
You should not assume that if a garden is described as enclosed
it necessarily means it is ‘escape-proof’ for dogs or
other animals. Any fouling of lawns etc must be cleared up without
delay.
Pets are included in the holiday party and therefore the visitor
is responsible for any damage or excessive mess they create. Sally
Ltd reserves the right to deduct monies for damage or extra cleaning
that is required due to the guest’s pet.
If you book a cottage that is not pet friendly but bring your pet
and are asked to leave then no compensation/refund will be offered.
N.B. "Sorry no pets" in a description is not a guarantee
that no pets (e.g. the owners' pets) have been present at the property.
15. Travel Cots/High Chairs
Most of our properties have a cot and high chair available to hire
– please check the individual property descriptions to check
this. Please note that these need to be hired in advance and vary
in age and style. They are for use by a small child aged under 24
months. NB please take your own cot linen as this is not provided.
16. Bed Linen
Bed linen is provided at all the properties. Very few provide towels
as well – please check the individual property descriptions
or call Sally’s Cottages to find out if towels are provided.
Occasionally towels can be hired at an extra cost if ordered in
advance.
17. Property Descriptions
While the agency makes every effort to ensure that property descriptions
in its brochure are accurate, it cannot be held responsible for
discrepancies, which can occur as a result of changes made e.g.
by the owner after publication of the brochure/website. Nor can
the agency be held responsible for discrepancies resulting from
events, which are beyond its control e.g. closure of the village
post office/shop or public house. The company nor owner will accept
responsibility for inaccessibility to any attractions or area amenities
mentioned in the brochure or website. Sally’s Cottages cannot
warrant and accepts no responsibility for the accuracy of any verbal
information or statements made by its servants or agents.
18. Maintenance
Grass cutting, gardening, window cleaning etc are all weather dependent
and the owner’s representatives may need to carry this work
out on week days not just changeover days, however where possible
they will always try to accommodate your wishes if they are aware
of them.
19. Photography
Occasionally property exteriors, furniture, furnishings and room
layouts may differ from the original photographs in the brochure
or on the internet eg when a sofa is replaced, exterior masonry
painted etc. Any major changes in actual accommodation for your
party will be notified to you as soon as we are aware of them.
20. Old Cottages
Old cottages offer character and atmosphere, but they can be prone
to damp patches, often during wet or humid weather. The moist atmosphere
can also lead to condensation on walls. These problems can be alleviated
by ventilating the property. However, as a general rule elderly,
young or those sensitive to humidity and damp should avoid such
cottages especially in the wettest periods (e.g. winter and early
spring). Please note also that old cottages can be prone to uneven
floors.
21. Liability
Whilst the agency makes every effort to ensure that brochure and
website descriptions are accurate and that properties let meet its
required standards, the agency cannot accept responsibility for
any alterations made to the property or its amenities which are
beyond its reasonable control. Nor can it accept responsibility
for any injury, sickness, loss, damage, additional expense or inconvenience,
directly or indirectly caused by or arising out of the use or condition
of the property and its appearances, plumbing, gas, electrical or
otherwise, exceptional weather conditions or owner's negligence.
Further, no responsibility is accepted for the personal belongings,
car and its contents of the hirer or any member of the party during
the holiday.
As the company acts only as an agent for the owner, the company
cannot accept any liability for any act(s) or omission(s) of the
owner or anyone representing, or employed by, the owner. Further,
the company cannot accept any liability for any shortcomings or
defects with or in any property as all properties are within the
sole control of the owner.
22. Complaints
If the hirer considers that he/she has cause for complaint, the
matter must be taken up immediately with the owner or caretaker
of the property. If satisfaction cannot be obtained the hirer must
then report the matter at once to the agency, so that an investigation
can be carried out and corrective action be taken, if required.
If the agency considers the complaint to be valid then alternative
accommodation will be offered or a refund of monies paid. No liability
shall arise beyond a refund of monies paid to the agency. Under
no circumstances will the agency entertain claims for compensation
lodged by the hirer upon departure or after return home when it
is no longer possible to investigate the complaint effectively or
take corrective action.
23. Data Protection
For the purposes of the Data Protection Act 1998, Sally’s
Cottages are the sole data controller of all personal data provided
to us from customers and prospective customers. The company will
collect certain personal details from you including your name and
address and credit/debit card details. For your holiday to be provided,
the company needs to pass on your personal details to owners/caretakers
and organisations who provide an element of the holiday including,
where applicable, the insurance company, your credit/debit card
company or bank. The company would like to store and use your personal
details for future marketing purposes. This would cover sending
brochures or details of promotions to you.
Sally's Cottages may make contact with you by email, post, fax
or telephone for the purposes set out in this clause for a period
of 6 years after the end date of the holiday rental. If you do not
wish to receive any or all of the communications set out in this
clause, please let us know by telephone or letter, e-mail or fax.
The company is entitled to assume that you do not object to being
communicated with unless it receives notice. Except where expressly
permitted by the Data Protection Act 1998, the company will only
deal with the personal details you give as set out above.
24. Force Majeure
Compensation payments will not apply where we cannot fulfil our
obligations to our owners due to circumstances beyond our control.
This would mean any event we or the owner cannot foresee with all
due care, eg riots, war or threat of war, terrorist activity, civil
strife, natural or nuclear disaster, industrial dispute, adverse
weather conditions, fire epidemic or health risk and similar factors
beyond our control.
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